مهارتهای ارتباطی و فاکتورهای موثر بر آن در کارکنان و پرستاران بیمارستان علوی شهر اردبیل

زینی زاده جدی, سمیه and پیرزاده, اکبر and تبریزیان نمین, شروین (1398) مهارتهای ارتباطی و فاکتورهای موثر بر آن در کارکنان و پرستاران بیمارستان علوی شهر اردبیل. International Journal of Community Medicine and Public Health ــ 7 (2). pp. 416-419. شاپا 2394-6032

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Official URL: https://www.ijcmph.com/index.php/ijcmph/article/vi...


Communication skills and its related factors in Ardabil Alavi Hospital nurses and staff

English Abstract

Background: Communication skills (CS) is an important topic which help the nurses and staff to maintain effective relationships and have professional standards in all legal, ethical and clinical areas. So low level of CS between nurses could be led to more medical mistakes and reduce the patient’s quality of care. The aim of this study was to determine the level of CS among Ardabil teaching hospitals nurses and staff and its related factors. Methods: This descriptive-analytical study was conducted on 145 Ardabil Alavi hospitals’ nurses and staff from May 2019 to November 2019. The data collection tool was communication skills questionnaire of Burton G (1990) which included demographic data and interpersonal communication skills test (18 items) with a range of 18-90. Data analyzed in SPSS version 21 by using descriptive and analytical statistics tests such as; Spearman, Mann-Whitney U, and Kruskal Wallis at significant level of p<0.05. Results: Of all students, 72.4% were women and the rest were men. The average age of participants, was 36.9±8.4 years. The mean score of total communication skills was calculated 59.2±7.3. The mean score of verbal skill, listening skill, and feedback skill were calculated in order to 20.8±3.43, 17.6±4, and 20.7±3.2, respectively. Total Communication skills was significantly related with past work experience but other demographic variables hadn’t significant relation with CS. Conclusions: The results indicated that the CS of Ardabil hospital nurses and staff were in moderate levels. So, providing training programs for raising their CS in future is essential.

Item Type:Article
زبان سند : انگلیسی
نویسنده اول :سمیه زینی زاده جدی
نویسنده مسئول :اکبر پیرزاده
نویسنده :شروین تبریزیان نمین
Additional Information:Indexed in: Index Copernicus
کلیدواژه ها (انگلیسی):Communication skill, Feedback, Listening, Nurses
Subjects:W Health professions > Medical Education W.18
W Health professions > W.50 Medical ethics
Divisions:Faculty of Medicine > Department of Anesthesiology , Obstetrics & Gynecology
Faculty of Medicine > Department of Surgery
Faculty of Medicine > Department of Radiology
ID Code:12668
Deposited By: دکتر اکبر پیرزاده
Deposited On:13 Nov 1398 08:08
Last Modified:12 Jul 1399 13:51

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