تعارض در محیط بیمارستان: دیدگاه مدیران و کارکنان

پناهی توسنلو, محمد and پوررضا, ابوالقاسم and ادهم, داود and خسروی, بهمن and کاظمی, رضوان and نعیمانی, فروغ and صادقی, قربان and خلیلی, زیبا (1401) تعارض در محیط بیمارستان: دیدگاه مدیران و کارکنان. Jundishapur Journal of Health Sciences ــ 14 (2). e115358. شاپا 2252-0627

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Official URL: https://brieflands.com/articles/jjhs-115358.html


Conflict in Hospital Setting: Managers’ and Staffs’ Viewpoints

English Abstract

Background: Conflict is a continuous challenge in hospitals. Due to the nature of the treatment team, identifying conflicts in hospitals is one of the managers’ primary and essential tasks. Objectives: The current study examined the level and causes of conflicts between hospital employees and managers. Methods: The current descriptive-analytical study was conducted in 2018 - 2019 on a random sample of 320 hospital staff and managers. Data were collected by self-administered questionnaires. Descriptive statistics, t test, and ANOVA were used in SPSS version 15 for data analysis. Results: The mean conflict scores showed that perceived conflict between staff and managers was the highest for nursing staff (4.17 ± 0.94), which was statistically significant. In contrast, paraclinical staff reported the least conflict with managers (2.94 ± 0.88). Nursing staff noted that the most critical cause of conflicts between employees and managers was “the unfair distribution of human resources”. In contrast, from managers’ perspective, “non-compliance with process/standards/regulations of the hospital” was the most important source of conflict. There were meaningful associations between marital status, job experience, and age, and conflict levels (P < 0.05). Conclusions: Various reasons can cause conflicts in different parts of the hospital. The findings provide a clear vision for managers about the causes of conflicts, which must be addressed successfully

Item Type:Article
زبان سند : انگلیسی
نویسنده اول :محمد پناهی توسنلو
نویسنده :ابوالقاسم پوررضا
نویسنده :داود ادهم
نویسنده :بهمن خسروی
نویسنده :رضوان کاظمی
نویسنده :فروغ نعیمانی
نویسنده :قربان صادقی
نویسنده مسئول :زیبا خلیلی
Additional Information:Indexed in: Google Scholar, Index Copernicus, SID, ISC, Magiran
کلیدواژه ها (انگلیسی):Conflict, Staff, Manager, Conflict Management, Hospital
Subjects:WX Hospital and other health Facilities
Divisions:Faculty of Health > Health Management
ID Code:15762
Deposited By: Dr Davoud Adham
Deposited On:02 Mar 1401 08:57
Last Modified:02 Mar 1401 08:57

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