خشونت محل کار علیه پرستاران از دیدگاه بیماران

Persian Abstract

مقدمه: خشونت محل کار علیه پرستاران پدیده پیچیدهاي است و عواملی زیادي در ایجاد آن نقش دارند. با این وجود تاکنون بیشتر دیدگاه پرستاران در رابطه با ابعاد مختلف این پدیده مورد بررسی قرار گرفته است. این مطالعه با هدف بررسی درك بیماران از ماهیت خشونت محل کار علیه پرستاران در مراکز آموزشی- درمانی تبریز انجام شد.روش: در این مطالعه توصیفی 384 بیمار بستري در بخشهاي داخلی - جراحی مراکز آموزشی- درمانی تبریز در سال 1392 به روش تصادفی ساده براي شرکت در مطالعه انتخاب شدند. دادهها با استفاده از پرسشنامه تعدیل شده خشونت محل کار در محیطهاي بهداشتی طراحی شده توسط سازمان جهانی بهداشت جمع آوري گردید

Title

Workplace violence against nurses from the viewpoint of patients

English Abstract

Introduction: Workplace violence against nurses is a complex phenomenon and many factors are involved in its creation. Also, until now only the viewpoint of nurses about this phenomenon were investigated. So, the aim of present study was to investigate the perception of patients about the nature of workplace violence against nurses in Tabriz educational centers. Methods: In this descriptive study 384 patients who hospitalized in medical –surgical wards of Tabriz educational centers in 2012 were participated using simple random method. The data gathering instrument was a modified version of workplace violence in health sectors designed by World Health Organization. Data analysis was performed using SPSS (version 13) software. Results: Patients reported 204 occurrence of workplace violence during their hospitalization in verbal (66.2%), cultural (19.1%), sexual (9.8%) and physical (4.9%) types. Patients and their companions were the most actors of workplace violence. Most frequent reason for workplace violence was inappropriate encounter of health care personnel with patients and their companions and most frequent reaction of nurses to workplace violence was doing nothing. Conclusion: Results of this research confirm the high prevalence of workplace violence against Iranian nurses. It seems that maybe by enhancing communication skills of nurses, education of patients and stiff follow up of violence instances the high prevalence of workplace violence against nurses may decrease.

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