آﮔﺎﻫﯽ ﺑﯿﻤﺎران ﺑﺴﺘﺮي از ﺣﻘﻮق ﺑﯿﻤﺎر وﻣﯿﺰان رﺿﺎﯾﺖ آﻧﻬﺎ از رﻋﺎﯾﺖ آن در ﺑﯿﻤﺎرﺳﺘﺎنﻫﺎي آﻣﻮزﺷﯽ ﻋﻤﻮﻣﯽداﻧﺸﮕﺎه ﻋﻠﻮم ﭘﺰﺷﮑﯽ ﺗﻬﺮان

Persian Abstract

زﻣﯿﻨﻪ و ﻫﺪف:ﺑﺨﺶ ﻋﻤﺪهاي از رﺿﺎﯾﺘﻤﻨﺪي ﺑﯿﻤﺎران در ﻣﺮاﮐﺰ درﻣﺎﻧﯽ، ﻣﺮﺑﻮط ﺑﻪ رﻋﺎﯾﺖ ﺣﻘﻮق آﻧـﺎن ﺗﻮﺳـﻂ ﮐﺎرﮐﻨـﺎن ﻣﺮاﮐﺰ ﻣﯽﺷﻮد. ﺑﺎ رﻋﺎﯾﺖ ﻣﻨﺸﻮر ﺣﻘﻮق ﺑﯿﻤﺎر، ﻣﯽﺗﻮان از ﺑﯿﻤﺎران ﻣﺮاﻗﺒﺖﻫﺎي ﻣﺆﺛﺮﺗﺮي ﺑﻪ ﻋﻤﻞ آورد. اﯾﻦ ﻣﻄﺎﻟﻌﻪ ﺑﺎ ﻫﺪف ﺑﺮرﺳﯽ ﻣﯿﺰان آﮔﺎﻫﯽ ﺑﯿﻤﺎران ﺑﺴﺘﺮي از ﺣﻘﻮق ﺑﯿﻤﺎر و ﻣﯿﺰان رﺿﺎﯾﺖ آﻧﻬﺎ از رﻋﺎﯾﺖ ﺣﻘﻮق ﺑﯿﻤﺎر اﻧﺠﺎم ﺷﺪ. روش ﮐﺎر: ﻣﻄﺎﻟﻌﻪ ﺗﻮﺻﯿﻔﯽ-ﺗﺤﻠﯿﻠﯽ ﺣﺎﺿﺮ در ﺳﻪ ﺑﯿﻤﺎرﺳﺘﺎن واﺑﺴﺘﻪ ﺑﻪ داﻧﺸﮕﺎه ﻋﻠﻮم ﭘﺰﺷﮑﯽ ﺗﻬﺮان اﻧﺠﺎم ﺷﺪ. ﺗﻌﺪاد ﻧﻤﻮﻧﻪ 306 ﺑﯿﻤﺎر ﺑﻪ دﺳﺖ آﻣﺪ و ﺑﺎ در ﻧﻈﺮ ﮔﺮﻓﺘﻦ ﺳﻨﺠﺶ ﻣﯿﺰان آﮔﺎﻫﯽ ﺑﯿﻤﺎران از ﻣﻨﺸﻮر ﺣﻘﻮق ﺑﯿﻤﺎران و ﻧﯿﺰ ﻣﯿﺰان رﺿﺎﯾﺖ از رﻋﺎﯾﺖ آن،در ﻣﺠﻤﻮع تعداد 612 ﭘﺮﺳﺸﻨﺎﻣﻪ ﺗﻮزﯾﻊ و ﺟﻤﻊ آوري ﺷﺪ. ﺑﺮاي ﺗﺤﻠﯿـﻞ ﯾﺎﻓﺘـﻪ ﻫـﺎ از آزﻣـﻮن ﻫـﺎي T - Test و ANOVA در اﻧﺮم اﻓﺰار SPSS-18 اﺳﺘﻔﺎده ﺷﺪ. ﯾﺎﻓﺘﻪ ﻫﺎ:ﻣﯿﺎﻧﮕﯿﻦ آﮔﺎﻫﯽ ﺑﯿﻤﺎران از ﺣﻘﻮق ﺧﻮد83/4 درﺻﺪ وﻣﯿﺎﻧﮕﯿﻦ رﺿﺎﯾﺖ ﺑﯿﻤﺎران از رﻋﺎﯾﺖ ﺣﻘﻮق ﺧﻮد68/9 درﺻﺪ ﺑﻪ دﺳﺖ آﻣﺪ. ﺑﯿﺸﺘﺮﯾﻦ ﻣﯿﺰان آﮔﺎﻫﯽ ﻣﺮﺑﻮط ﺑﻪ ﻣﺤﻮر اول، ﮐﻤﺘﺮﯾﻦ ﻣﯿﺰان آﮔﺎﻫﯽ ﻣﺮﺑﻮط ﺑﻪ ﻣﺤﻮر ﺳﻮم، ﺑﯿﺸﺘﺮﯾﻦ ﻣﯿﺰان رﺿﺎﯾﺖ ﻣﺮﺑﻮط ﺑﻪ ﻣﺤﻮر ﭼﻬﺎرم و ﮐﻤﺘﺮﯾﻦ ﻣﯿﺰان رﺿﺎﯾﺖ ﻧﯿﺰ ﻣﺮﺑﻮط ﺑﻪ ﻣﺤﻮر ﺳﻮم ﻣﻨﺸﻮر ﺣﻘﻮق ﺑﯿﻤﺎر ﺑﻮد. ﻧﺘﯿﺠﻪ ﮔﯿﺮي:ﺑﺎ ﻋﻨﺎﯾﺖ ﺑﻪ اﯾﻨﮑﻪ ﮐﻤﺘﺮﯾﻦ ﻣﯿﺰان ﻫﻢ در ﺑﺤﺚ آﮔﺎﻫﯽ و ﻫﻢ در ﺑﺤﺚ رﺿﺎﯾﺖ ﻣﺮﺑﻮط ﺑﻪ ﻣﺤﻮر ﺳـﻮم ﻣﻨﺸـﻮر ﺣﻘﻮق ﺑﯿﻤﺎر ﯾﻌﻨﯽ ﺣﻖ اﻧﺘﺨﺎب و ﺗﺼﻤﯿﻢ ﮔﯿﺮي آزاداﻧﻪ ﺑﯿﻤﺎر در درﯾﺎﻓﺖ ﺧﺪﻣﺎت ﺑﻮد، ﺑﻪ ﻧﻈﺮ ﻣﯽرﺳﺪ ﮐﻪ ﺑﺎﯾﺪ ﺗﻮﺟﻪ ﻣﺪﯾﺮان ﺑﯿﻤﺎرﺳﺘﺎن ﻫﺎ ﻫﻢ ﺑﻪ اﻃﻼع رﺳﺎﻧﯽ و آﻣﻮزش اﯾﻦ ﻣﺤﻮر ﺑﻪ ﺑﯿﻤﺎران و ﻫﻢ ﺑﻪ رﻋﺎﯾﺖ ﻣﻔﺎد اﯾﻦ ﻣﺤﻮر از ﻃﺮف اراﺋﻪ دﻫﻨﺪﮔﺎن ﺧﺪﻣﺎت ﺳﻼﻣﺖ، ﺑﻪ ﻣﻨﻈﻮر دﺳﺘﯿﺎﺑﯽ ﺑﻪ ﻣﯿﺰان رﺿﺎﯾﺖ ﺑﺎﻻﺗﺮ ﺑﯿﻤﺎر، ﻫﺮﭼﻪ ﺑﯿﺸﺘﺮ ﻣﺪﻧﻈﺮ ﻗﺮار ﺑﮕﯿﺮد.

Title

Assessing the Inpatients Awareness from Patients Rights and Their Satisfaction from Observance of That Rights in the General-Educational Hospitals of Tehran University of Medical Sciences

English Abstract

Background & objectives: An important part of patient satisfaction in health care centers, is the concern to protect their rights from health care providers. By observing the Patient Bill Rights,they can effectively take care of patients. This study aimed to assess the inpatients awareness from patients rights and their satisfaction from observance of that rights. Methods: This cross-sectional study was conducted in three hospitals affiliated to Tehran University of Medical Sciences. The estimated sample size was 306 patients and with regard to the assessment of patient's awareness and also, total of questionnaires were 612. The data analyzed by using T Test and ANOVA in SPSS.18 software. Results: Average of patient's awareness from patient rights obtained 83.4% and average of patient's satisfaction from observance of that rights were 68.9%. The highest average of awareness was related to the first axis, lowest level of awareness related to the third axis, the greatest satisfaction related to the fourth axis and the lowest level of satisfaction is also related to third axis of the patient bill rights. Conclusion: Regarding to the lowest average in the awareness and satisfaction of the patient's was related to the third axis of patient bill rights, it seems that hospital managers for increasing patient satisfaction, must pay further attention both to training of this axis to patient, and Also to The observance of this axis from health care providers.

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