title

رضایت مندی از خدمات اورژانس پیش بیمارستانی در لرستان - ایران

حیدری, حشمت اله and کامران, عزیز and اسماعیل زالی, مراد and نوین مهر, ناصر and صفری, مهدی (1395) رضایت مندی از خدمات اورژانس پیش بیمارستانی در لرستان - ایران. Electronic Physician ــ 9 (3). pp. 3974-3979. شاپا 2008-5842

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Title

Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran

English Abstract

Introduction: Patient’s satisfaction with health care in ambulance services is an important quality indicator and a helpful tool for managers of prehospital emergency services. This study aimed to measure patient satisfaction with health provided by prehospital emergency medical services (EMS) in Lorestan, Iran. Methods: This cross-sectional study was conducted on patients (n=450) transferred by EMS to hospitals of Lorestan University of Medical Sciences in a two-year period (2013–2014). Data collection was performed by patient questionnaire, which is a standard LKFR tool. Validity and reliability of the instrument was confirmed by scientific method. Collected data were analyzed by SPSS Version 19. Descriptive and inferential statistics such as Chi-square, paired-samples t-test, independent-samples t-test, ANOVA, Pearson’s product-moment correlation coefficient, and Fisher’s exact test were used. Results: One hundred ninety-two (42.8%) and 257 (57.2%) patients were female and male, respectively (mean: 41 years, r: 37–83). Patient satisfaction of the dispatcher was good, and satisfaction level in regards to the technicians’ performance, physical situation, and facilities inside the ambulance was moderate. The Wilcoxon test did not show any significant difference between pain severity before and after arriving EMS in the cardiac and respiratory patients (p=0.691), but severity of pain in orthopedic patients after arriving EMS was decreased (p=0.001). Cardiac and respiratory patients had low satisfaction of EMS, and the Chi-square test was significant (p=0.001). Orthopedic patients had the most satisfaction of EMS. Conclusion: Generally, patients’ satisfaction of EMS was low. Satisfaction with pain relief in orthopedic patients was better than pain relief in cardiac and respiratory patients. It is recommended to take necessary actions to improve the level of patient satisfaction of EMS.

Item Type:Article
زبان سند : انگلیسی
نویسنده اول :حشمت اله حیدری
نویسنده :عزیز کامران
نویسنده :مراد اسماعیل زالی
نویسنده مسئول :ناصر نوین مهر
نویسنده :مهدی صفری
Additional Information:Indexed in: Pubmed, Index Copernicus, CINAHL, HINARI, EBSCO, Google Scholar, Iran Medex, Open-J Gate, Ind Medica
کلیدواژه ها (انگلیسی):Patient satisfaction, Prehospital, Emergency, Medical services
Subjects:WY Nursing
Divisions:Faculty of Health > Department of Public health
Faculty of Health > Department of Public health
Faculty of Health > Department of Public health
ID Code:8983
Deposited By: Dr Aziz Kamran
Deposited On:24 Apr 1396 06:17
Last Modified:24 Apr 1396 06:17

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